Funcionamiento de la ventanilla única

L'Union des Comores dispose d'un guichet unique partiel pour la facilitation des échanges. L'Union des Comores voudrait demander une assistance technique et financière afin de mettre en place un guichet unique complet et électronique comme indiqué au paragraphe 4.3 de l'article 10 de l'AFE.

Le Guichet Unique des Opérations Transfrontalières (GUOT) vise à simplifier les procédures et à faciliter les formalités administratives, commerciales et douanières, tout en réduisant les coûts et délais de passage des marchandises aux frontières.

Opérationnelle depuis 2013, le GUOT a pour rôle de fournir des services informatiques et de communication afin d'assurer les échanges de données impliqués par les procédures et formulaires dématérialisés du commerce extérieur.

Sur le plan pratique, le GUOT se caractérise par un point d'entrée unique électronique pour la soumission et le traitement de toutes les données, et de tous les documents nécessaires aux opérations d'importation ou d'exportation de marchandises.

Le lien suivant vous permet d'accéder à la page d'accueil officielle du Guichet Unique des Opérations Transfrontalières (GUOT):
www.guot.cg

Egypt launched the National Single Window for Egyptian trade across border “Nafeza” system on April 2021, Nafeza is the only National single window for trade in Egypt.

The initiative is implemented by the Egyptian Customs Authority to modernize and automate customs administration, simplify procedures, and reduce clearance times to facilitate and expedite the review and release of shipments upon their arrival at a port of entry within Egypt.

“Nafeza” uses an integrated information platform to coordinate all necessary shipping information between foreign exporters and Egyptian importers.

This system requires importers to submit all necessary shipping documentation and transaction data (customs duties, import controls, port of entry, etc.) via an online “e-portal” in order to facilitate the release of the importers’ goods from ports in Egypt.

According to the Egyptian Customs Authority, the “Nafeza” platform will bring the Government of Egypt in line with international standards of trade-related procedures and customs requirements for the clearance of goods.

In order to transform the whole system of ports procedures in Egypt to a unified electronic portal system, Nafeza is based on two axes:
1. Business process reengineering.
2. System tools development in the form of digital portal, logistics applications, central integrated system, logistics services centers.
Information on the details of the operation of NAFEZA is available at the following link:

https://www.nafeza.gov.eg/en

Following the notification G/TFA/N/SWZ/5/Rev.1 dated 12 October 2023 where Eswatini was notifying WTO Members on the arrangements concluded and progress made in the provision of technical assistance and capacity building support of category C provisions, in response to Article 16 of the Trade Facilitation Agreement (TFA), Eswatini would like to provide the following update on the implementation of Article 10.4 (Single Window).

• A partial Single Window procedure was developed for managing import permits within ASYCUDA World.
• Four border Agencies have been enrolled for the ASYCUDA World based permit control.
• Work is still ongoing, to enroll the rest of the Agencies in the system.

Since June 2020, approved customs house agents have been able to process their documentation through the approved single window by Ghana Revenue Authority- Customs

The Single Window is Operational in Ghana under this link: https://external.unipassghana.com

Kenya's Single Window is known as Kenya TradeNet System and was launched in May 2014 during the regional heads of state summit held in Nairobi, Kenya's capital. The system is module based (25 modules implemented) and brings together 48 stakeholder organizations (41 Partner Government Agencies (PGAs)) whose cargo clearance documentations have been automated through system integrations or interfaces with the Single Window and 6 Industry Associations). As of June 30, 2021 there were over 15,000 active registered users from 8,037 active organizations. This includes: 36 Banks, 38 Insurance Companies, 1,529 Clearing Agents, 6,260 Traders, 46 Shipping Agents and Shipping Companies, 8 Couriers, 29 Container Freight Stations and 5 Cargo Handling Companies, and 43 Freight Forwarders.

Implementation of the system has increased automation of Partner Government Agencies processes from a pre-Single Window level of 14% to the current level of 92%; resulting in over 3,365,919 permits issued by PGAs through the system - yield of approximately Kshs.3.44 billion worth of revenue for PGAs.

The Kenya TradeNet System is also linked to financial institutions (banks and mobile payment solutions) through Kenya Revenue Authority's (KRA) iTax System and the Government's eCitizen online payment platform and therefore providing an end-to-end electronic cargo documentation platform and a facility for online payment for Government services.

The system also has a Risk Management module which has made it easy for PGAs to target and release cargo and a Cargo Release Module that enables stakeholders to monitor the progress of their documents through a dashboard without visiting or calling any office.

Kenya has also prepared a legislation for the Single Window, known as The National Electronic Single Window System Bill, 2021. The bill is currently before the National Assembly, awaiting approval. Once enacted, the Act will provide a legal framework for strengthening of electronic transactions; for example, the bill will allow for the use of electronic signatures, among other benefits.


Information on the details of the operation of Kenya TradeNet is available at the following link:
https://www.kentrade.go.ke/single-window-system

The Government of Liberia has officially signed the contract with UNCTAD for the establishment of the National Single Window, and the project is currently in the implementation phase. All relevant government institutions and key stakeholders are actively participating in the implementation process to ensure the successful deployment of the system. In support of this initiative, the Liberia Revenue Authority (LRA) is currently upgrading the ASYCUDA World system to ensure its seamless integration with the National Single Window, thereby enhancing customs automation, improving inter-agency coordination, reducing cargo clearance times, and facilitating more efficient and transparent trade procedures. Furthermore, confirmation has been received that the contract for the establishment of the Trade Information Portal will be signed this month of July. Similar to the National Single Window, the Trade Information Portal is being supported by the World Bank through the Liberia Investment Finance and Trade Project (LIFT-P).

Malawi has not yet implemented operation of the electronic single window. However, the process of establishment of electronic single window is at design stage.

La société anonyme Portnet, en tant que guichet unique virtuel des formalités du commerce extérieur marocain a été créée par décret No. 2-10-146 du 26 avril 2010, avec un actionnariat majoritaire et dotée d'un capital de 6 millions de DH.

Portnet est actuellement opérationnel sur l'ensemble des ports du Royaume gérés par l'Agence Nationale des Ports.

Portnet a pour missions fondamentales de:

• Mettre à la disposition des partenaires des places portuaires et du commerce extérieur une plateforme communautaire d'échanges de données dans les meilleures conditions de fonctionnement;
• Fournir des prestations permettant de fluidifier l'échange d'informations et de données informatisés (EDI) et leur partage entre les différentes partenaires afin de rendre le transit portuaire efficace et compétitif;
• Dispenser à la communauté de commerce extérieur un service à valeur ajoutée pour la facilitation des échanges et la simplification des procédures;
• Faire bénéficier la communauté du commerce extérieur de l'évolution technologique en matière d'échange de données et des informations;
• Offrir un service de support et d'assistance aux utilisateurs du « Portnet » de la communauté portuaire.

Actuellement, Portnet compte plus de 34800 clients, incluant plus de 33000 importateurs et exportateurs, plus de 1100 transitaires, 17 banques et 7 administrations.

Le Guichet Unique PortNet est accessible à l'adresse http://www.portnet.ma. Il est opérationnel 24h/24 et 7j/7.

L'objectif assigné à Portnet est l'extension du guichet unique pour couvrir toutes les formalités du commerce extérieur et le paiement électronique, en impliquant l'ensemble des opérateurs à la fois de la communauté portuaire, aéroportuaire et transport terrestre et également étendre les fonctionnalités du GU à toute la chaine logistique du commerce extérieur.

The single window in Mauritius is called the Mauritius Trade Link which was launched on 26 January 2016 on the occasion of International Customs Day 2016. The platform provides an online, web-based facility to submit applications for import/export licenses and permits clearance from government agencies without replication of data entry.

10 out of 12 Government Agencies/Ministries are already hooked into the system. The remaining 2 are expected to join shortly.

With this system in place, the application and payment for trade permits is automated and traders have the facility to track the progress of their application in real time.

The Institutions that issue licences are already integrated into the Single Electronic Window, this provision is already in compliance, however, we are facing some challenges in mobilizing funds for the acquisition of IT equipment, installation of the appropriate internet network and the expansion of geographic coverage to the Ministry of Sea, Inland Waters and Fisheries/National Institute of Fish Inspection and the Ministry of Agriculture and Rural Development.

The Ministry of Health has already launched medicine import services in the Single Electronic Window on 5 September 2022 and has been in the mandatory phase throughout the country since April 2023.

Nigeria is in the process of developing the National Single Window through the Nigeria Customs Modernization Project.

The Rwanda Electronic Single Window (ReSW), was introduced in 2012 and has been a major force leading to facilitating international trade. Clearance times have been reduced, and both direct and indirect costs connected with international trade have been reduced as processes were re-engineered and simplified. The ReSW provides a system that allows for the submission of a single declaration containing all information required by the various agencies responsible for controlling trade into and out of Rwanda and enables these agencies to inform traders and their representatives of the progress of the release process. The Electronic Single Window in Rwanda now uses ASYCUDA World which is a combination of customs management system and integrated border management system.

The ReSW underwent a systematic evaluation in early 2015 as to its relevancy, efficiency, effectiveness and sustainability. Implementation of e-certificate of origin, e-exemption and integrated inspection services also enabled to further save time and cost on traders' side.

ORBUS est une solution qui s’inscrit dans la catégorie des guichets uniques virtuels et a été conçu pour faciliter les formalités de collecte des documents du commerce transfrontalier en favorisant les échanges électroniques entre différents acteurs impliqués. Reposant sur une infrastructure technologique et un ensemble de services, ORBUS permet une réduction considérable des délais et coûts liés aux formalités de la chaine commerciale, mais également améliore la qualité des services offerts aux clients.

Le Guichet Unique ORBUS se compose des différents modules/composantes ci-après :
• Le module de soumission ;
• Le module de routage et de collecte ;
• Le module de traitement des autorisations par les pôles ;
• Et différents modules de supports pour le Help Desk et la facturation des services
• Le module de signature Électronique de tous les documents délivrés dans la plateforme.

Le périmètre ORBUS est constitué de plus de 40 pôles regroupés en quatre familles : les banques, les compagnies et courtiers d’assurance, les pôles publics et la COTECNA. Tous les pôles concernés sont connectés à ORBUS.

The first phase of Tanzania Electronic Single Window System (TeSWS) has been completed and it has started its operation at the pilot level.

Le triptyque précise le fonctionnement du Guichet Unique pour le Commerce Extérieur (GUCE) et les manuels de formation guident les usagers à utiliser la plateforme dématérialisée. Celle-ci a été conçue suite aux échanges de renseignements sur les meilleurs pratiques entre tous les acteurs du commerce extérieur invités aux comités et commissions de mise en place et de suivi du GUCE dont les membres ont été définis par arrêtés ministériels.

Manuel de formation des commissionnaires agréés en douane

Manuel de formation des consignataires

L'ensemble de ces documents sont disponibles et peuvent être consultés sur le site internet:

www.segucetogo.tg

The Uganda Electronic Single Window (UESW) facilitates agency coordination and cross-border collaboration, while facilitating transparency, fast clearance of goods and cargo in transit, and improved compliance. Once completed, the UESW will connect to other Partner States' Single Windows. Full implementation of the UESW, therefore, remains a priority of the Government.

Several organizations have been linked to the system such as; Uganda Revenue Authority (URA), Ministry of Trade, Industry and Cooperatives MTIC), Uganda Registration Services Bureau (URSB), Ministry of Foreign Affairs (MOFA), Uganda Free Zones Authority (UFZA), Uganda National Bureau of Standards (UNBS), National Drug Authority (NDA), Ministry of Energy and Mineral Development (MEMD), Ministry of Foreign Affairs (MOFA), Ministry of Agriculture, Animal Industry and Fisheries (MAAIF), Cotton Development Organization (CDO), Dairy Development Authority (DDA) and many others. There are ongoing efforts to add other MDAs on the platform to have effective utilization of the National Single Window.

This measure is currently being implemented in phases under the Zimbabwe Electronic Single Window (ZeSW), it's a three-year project currently in its first phase.