Contact Points
This page is a gateway to connect with a variety of essential contact points, as notified by WTO Members under the Trade Facilitation Agreement:
- Enquiry points (Article 1.4 c): specific contact points designated by each WTO Member to facilitate the exchange of information and respond to inquiries related to trade facilitation
- Customs information exchange (Article 12.2.2): dedicated contact points for the exchange of customs information
- Technical Assistance provision (Article 22.2): contact points from donor Members or agencies responsible for providing technical assistance and capacity building support
- Technical assistance coordination (Article 22.3): contact points of developing and LDC Members responsible for coordinating technical assistance and capacity building
- Transit coordinators (Article 11.17): contact points of transit coordinators
Australia
Art. 1.4Enquiry points
https://www.dcceew.gov.au/about/contact
wildlifetrade@environment.gov.au
hazardous.waste@environment.gov.au
<p>• Wildlife Trade Regulation Section • Hazardous Waste Section • Ozone and synthetic greenhouse gases</p>Art. 22.2Contact points and mechanism to request assistance
Director, Multilateral Economic Cooperation Section
Australian Department of Foreign Affairs and Trade
Art. 12.2Contact points for customs cooperation
Austria
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Mr Herwig Heller
Bundesministerium für Finanzen, Tax and Customs Administration
Johannesgasse 5,
1010 Vienna
Austria
: +43 1 51433 5907192
Belgium
Art. 1.4Enquiry points
https://financien.belgium.be/nl/douane_accijn...
Dutch versionhttps://finances.belgium.be/fr/douanes_accise...
French versionArt. 12.2Contact points for customs cooperation
Administration of Investigation - Central Component
North Galaxy, Av. Roi Albert II, 33, box 374
B-1030 Brussels
Belgium
: +32 (0) 257 966 12
Bulgaria
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
General Directorate - Customs Intelligence and Investigation
Central Customs Directorate, National Customs Agency
47 "G.S. Rakovski" Str.,
1202 Sofia,
Republic of Bulgaria
: +359 2 9859 4081
Canada
Art. 1.4Enquiry points
Canada Border Services Agency Contacts page
InquiriesArt. 22.2Contact points and mechanism to request assistance
Contact information can be accessed through the following link:
http://international.gc.ca/world-monde/country-pays/index.aspx?lang=eng
Art. 12.2Contact points for customs cooperation
Croatia
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Cyprus
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Mrs Aleca Palekythritou
Department of Customs & Excise Customs Headquarters
Czech Republic
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
General Directorate of Customs
International Cooperation Department
Budějovická 7,
140 96 Prague 4,
Czech Republic
Denmark
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Danish Customs Agency
Toldstyrelsen
Lyseng Allé 1
8270 Højbjerg
Denmark
Estonia
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
General questions (policy, legislation, customs cooperation)
International Information Exchange Unit
Intelligence Department,
Estonian Tax and Customs Board
Lõõtsa 8a, 15176 Tallinn,
Estonia
National Contact Point (NCP)
Exchange of operational information;
24-hour service
Estonian Tax and Customs Board
Lõõtsa 8a,
15176 Tallinn,
Estonia
Finland
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Mr Samy Gardemeister
Finnish Customs
France
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Central coordination unit (CCU)
Bureau de la Communication et des Relations Exterieures (BCRE)
Germany
Art. 1.4Enquiry points
https://www.zoll.de/DE/Kontakt/Auskuenfte/aus...
<p>Private individuals</p>https://www.zoll.de/DE/Kontakt/Auskuenfte/aus...
<p>Economic operators</p>https://www.zoll.de/EN/Contact/Enquiries/Gene...
<p>Enquiries in English</p>Art. 12.2Contact points for customs cooperation
Generalzolldirektion
Zollkriminalamt
Arbeitsbereich A 22
Bergisch Gladbacher Straße 837
D-51069 Köln
Germany
Greece
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Hellenic Republic
Independent Authority for public revenue (IARP)
Customs General Directorate & Excise Duties
Division of strategy of customs controls and offences
10 Karageorgi Servias Str.
10184 Athens ,
Greece
: +30 2107259327
Hungary
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Mr Andras Janos ZOLYOM
National Tax and Customs Administration of Hungary
Central Management, Customs Department
Address: H-1095 Budapest, Mester u. 7.
Mailing address: H-1373 Budapest, Po Box. 561.
Hungary
Mailing address:
H-1373 Budapest, PoBox. 561.
Hungary
Iceland
Art. 1.4Enquiry points
Directorate of Customs Icelandic page
Art. 12.2Contact points for customs cooperation
Ireland
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Patricia Smullen
Special Projects Unit - Corporate Affairs and Customs Division
2nd Floor Treasury Building
Dublin Castle, Dublin 2,
Ireland
Italy
Art. 1.4Enquiry points
https://www.adm.gov.it/portale/contatti
Art. 12.2Contact points for customs cooperation
Agenzia delle Dogane e dei Monopoli
Direzione Antifrode
Ufficio investigazioni
Sezione mutua assistenza e cooperazione amministrativa
Via Mario Carucci 71
00143 Roma
Italy
Japan
Art. 1.4Enquiry points
https://www.maff.go.jp/pps/j/guidance/pamphle...
<p>For food safety, measures against infectious diseases, pharmaceuticals and medical devices. Address: 1-2-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-8916, Japan International Affairs Division, Minister’s Secretariat</p>https://www.maff.go.jp/aqs/english/animal/dog...
<p>Animal Quarantine Service</p>https://www.contactus.maff.go.jp/j/form/kanbo...
<p>Others</p>https://www.maff.go.jp/pps/j/guidance/pamphle...
https://www.maff.go.jp/pps/j/guidance/leaflet...
<p>Address: 1-2-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8950, Japan Plant Protection Station</p>https://www.env.go.jp/moemail/
+81-3-3581-3351 (MOE main number)
<p>Address: 1-2-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-8975, Japan</p>Art. 12.2Contact points for customs cooperation
International Intelligence Office, Post Clearance Audit, Investigation and Intelligence Division, Tokyo Customs
3-1-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8940, Japan
: +81-3-5251-2178
Art. 22.2Contact points and mechanism to request assistance
Latvia
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
State Revenue Service of the Republic of Latvia
National Customs Board
Address: Talejas street 1
Riga LV-1978,
Latvia
Liechtenstein
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Directorate General of Customs
Division for Penal Matters and Appeals
3003 Berne
Switzerland
Lithuania
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Customs Department
Customs Department under the
Ministry of Finance of the Republic of Lithuania
A. Jakšto str.1
LT-01105 Vilnius,
Lithuania
Luxembourg
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Administration des douanes et accises
Division Coopération nationale et internationale
B.P.1605
L-1016 Luxembourg
Malta
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Netherlands
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Infodesk: 24/7 (MA outside office hours)
: +31 88 1514409
DIC Frontoffice: only in the office hours
: +31 88 1514409
Dutch Information Centre
PO Box 70005
3000 KG ROTTERDAM
The Netherlands
New Zealand
Art. 1.4Enquiry points
Art. 22.2Contact points and mechanism to request assistance
New Zealand Ministry of Foreign Affairs and Trade
Sustainable Economic Development Division
Art. 12.2Contact points for customs cooperation
New Zealand Ministry of Foreign Affairs and Trade
Trade Negotiations Division
195 Lambton Quay
Wellington
New Zealand
Norway
Art. 1.4Enquiry points
https://www.toll.no/en/about-norwegian-custom...
<p>The enquiry point may be contacted also by: </p><p>Street address: Grensesvingen 26, Oslo Post address: </p><p>Norwegian Customs, </p><p>Movement of Goods Division, </p><p>Postboks 2103 Vika, NO-0125 Oslo</p>Art. 22.2Contact points and mechanism to request assistance
The World Bank Trade Facilitation Support Programme
http://www.worldbank.org/en/programs/trade-facilitation-support-program
Art. 12.2Contact points for customs cooperation
Norwegian Customs, Department of Trade Control, Movement of Goods Division
Postboks 2103 Vika,
NO-0125 Oslo
Art. 11.17National transit coordinators
Norwegian Customs, Department of International Agreements, Legal Staff
Postboks 2103 Vika, NO-0125 Oslo
Poland
Art. 1.4Enquiry points
https://www.podatki.gov.pl/clo/
<p>Tariff (browser, measures, classification), IT systems, EORI, Border information:</p>Art. 12.2Contact points for customs cooperation
Revenue Administration Regional Office in Wrocław
International Administrative Assistance Unit
ul. Hercena 11
50-950 Wrocław
Poland
Portugal
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Ms. Paula Pinto
Customs Antifraud Services
AT - Tax and Customs Authority
Avenida Duque de Avila, n°71 1º andar
1000-139 Lisboa, Portugal
: +351 213 584 823
Ms Judite Couto
Intelligence Division, Customs Antifraud Services
AT - Tax and Customs Authority
Avenida Duque de Avila, n°71 1º andar
1000-139 Lisboa, Portugal
: +351 213 584 855
Romania
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Mr Adrian VIDEANU
General Customs Directorate
Directorate for Surveillance and Customs Control
34-40, Alenxandru Ivasiuc street, Sector 6,
Bucharest
Romania
Ms Irina POPP
General Customs Directorate- Directorate for Customs Regulations
34- 40 Alexandru IVASIUC street,
Bucharest, 6th sector
Romania
Russian Federation
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Slovak Republic
Art. 1.4Enquiry points
https://www.financnasprava.sk/en/contact
<p>Live agent</p>Art. 12.2Contact points for customs cooperation
Financial Directorate of the Slovak Republic
Unit of the International Administrative Co-operation in Customs
Mierová 23
815 11 Bratislava
Slovak Republic
Slovenia
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Supervision Department
Division for Legal and System Support
Šmartinska cesta 55, p.p. 631
SI-1001 Ljubljana,
Republic of Slovenia
Spain
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Subdirección General de Inspección e Investigación
Departamento de Aduanas e Impuestos Especiales
Avda. Llano Castellano, 17
28071 MADRID
Spain
: +34 91 358 2702
Sweden
Art. 1.4Enquiry points
https://www.tullverket.se/2.6e3d73401151cda41...
Art. 12.2Contact points for customs cooperation
Swedish Customs
P.O. Box 27311
SE-102 54 Stockholm, Sweden
Switzerland
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Office fédéral de la douane et de la sécurité des frontières
Poursuites pénales
Taubenstrasse 16
3003 Berne
Art. 22.2Contact points and mechanism to request assistance
Trade Promotion Division (WEHU)
State Secretariat for Economic Affairs – SECO
Economic Cooperation and Development
Holzikofenweg 36
3003 Bern
Switzerland
: +41 58 464 0967
United Kingdom
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Art. 22.2Contact points and mechanism to request assistance
Art. 11.17National transit coordinators
United States
Art. 1.4Enquiry points
Art. 12.2Contact points for customs cooperation
Other contact points
As provided in an applicable bilateral, plurilateral, or regional arrangement.
CBP Office of International Affairs
CBP Headquarters,
1300 Pennsylvania Ave.,
NW, Washington, DC 20229
Art. 22.2Contact points and mechanism to request assistance
Ms. Emanuela Montanari-Stephens
Office of the United States Trade Representative
Director for Trade and Development
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