Hong Kong, China

Contact information of the enquiry points


Customs and Excise Department.

customsenquiry@customs.gov.hk

+852 2815 7711

For foods in general. Import and Export Clearance.
Census and Statistics Department

trade-declaration@censtatd.gov.hk

+852 2877 1818

Electronic Cargo Manifest Submission; Import and Export Declaration Lodgement; Trade Classification.
Agriculture, Fisheries and Conservation Department

mailbox@afcd.gov.hk

+852 2708 8885

Animals, Birds & Reptiles and Animal Products; Endangered Species of Animals and Plants; Genetically Modified Organisms; Live Food Animals (except Food Poultry); Live Food Poultry (Imported from Places other than Mainland China); Pesticides; Plants, Plant Pests and Soil; Protected Wild Animals; Toothfish Items
Civil Engineering and Development Department

enquiry@cedd.gov.hk

+852 2762 5111

Explosives; Sand.
Customs and Excise Department

customsenquiry@customs.gov.hk

+852 2815 7711

Controlled Chemicals; Motor Vehicles; Optical Disc Mastering and Replication Equipment; Prescribed Articles (Outboard Engines, Vehicles and Vehicle Parts); Dutiable Commodities (Liquor, Tobacco, Hydrocarbon Oil and Methyl Alcohol).
Environmental Protection Department

enquiry@epd.gov.hk

+852 2838 3111

Asbestos and Asbestos Containing Material; Elemental Mercury; Non pesticide Hazardous Chemicals; Ozone Depleting Substances (enquiries on the substances under control); Volatile Organic Compounds Containing Products; Waste (including Hazardous Waste, Regulated Waste Plastics and Waste Electrical and Electronic Equipment)
Food and Environmental Hygiene Department – Centre for Food Safety

enquiries@fehd.gov.hk

+852 2868 0000

Frozen Confections; Frozen or Chilled Meat, Poultry and Prohibited Meat; Game and Eggs; Live Food Poultry (Imported from Mainland China); Milk, Milk Beverage and Cream; Smokeless Tobacco Products.
Department of Health

enquiries@dh.gov.hk

+852 2961 8989

+852 2961 8991

Biological Materials; Chinese Herbal Medicines; Dangerous Drugs; Human Corpse; Pharmaceutical Products/Medicines; Proprietary Chinese Medicines; Radioactive Substances and Irradiating Apparatus.
Office of the Communications Authority

license.rdd@ofca.gov.hk

+852 2961 6671

+852 2961 6724

Radiocommunications Transmitting Apparatus.
Trade and Industry Department

enquiry@tid.gov.hk

+852 2392 2922

Ozone Depleting Substances (enquiries on licence application); Pesticides (enquiries on licence application for methyl bromide only); Powdered Formula; Rice; Rough Diamonds; Strategic Commodities.