Rwanda

1.3 - Enquiry points

Articles 1.3.11.3.21.3.31.3.4
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Indicative date of implementation 31 August 2024
Definitive date of implementation 31 August 2026
Deadline for extension request, if required 2 June 2026
Assistance required for implementation - Develop a Legal Framework for establishment of a One Stop Centre Enquiry Point
- Develop an Operations Manual for the One Stop Centre Enquiry Point
- Harmonize procedures from different enquiry points for running the One Stop Centre Enquiry Point
- Establishment and Operationalization of a One Stop Centre Enquiry Point
- Awareness (sensitization workshops, media talks, etc)
- Training of National Enquiry Points & NTFC subcommittees

Tags: Legislative and regulatory framework, Human resources and training, Awareness-raising

Donor / Agency

United States Agency for International Development, United Nations Conference on Trade and Development, TradeMark Africa

Progress reported
22 August 2022 — G/TFA/N/RWA/4/Rev.1  
A One Stop Centre Enquiry Point has been established under the auspices of the National Trade Facilitation Committee (NTFC) and operates as a centralized body/secretariat that transmits requests, compiles replies and sends them back to the requesting parties, through the Trade Portal live chat or per email. The Trade Portal live chat is a point of entry for enquiries on the homepage which go directly to the One Stop Centre Enquiry Point email.

To ensure operationalization of One Stop Centre Enquiry Point that was established, Rwanda held discussion with USAID Rwanda on trade facilitation space to inform USAID Economic Growth future programming on 20 January 2022 where Rwanda presented needs and gaps in enquiry point implementation.

In addition, Rwanda presented to the UNCTAD the pending activities of C category implementation that requires Assistance and Support for Capacity Building Required for Implementation and have not been able to sustain support so far.

14 July 2021 — G/TFA/N/RWA/4  
TradeMark East Africa (partial support)

A One Stop Centre Enquiry Point has been established under the auspices of the National Trade Facilitation Committee (NTFC) and operates as a centralized body/secretariat that transmits requests, compiles replies and sends them back to the requesting parties, through the Trade Portal live chat or per email. The Trade Portal live chat is a point of entry for enquiries on the homepage which go directly to the One Stop Centre Enquiry Point email.

The coordination and communication mechanism of the One Stop Centre Enquiry Point were established together with Enquiry Points focal persons nominated from private and public institutions involved in international trade. However, there is still a challenge for establishing a dedicated national enquiry point office. The office will coordinate all the activities of the other enquiry points across the country and be responsible for all trade related notifications, including managing WTO notifications.

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